Thursday, March 5, 2009

The Power Of A Smile

So many people underestimate the power and importance of a smile, that simple little facial expression characterized by an upward curving of the corners of the mouth.

A smile has many meanings: pleasure, friendliness, welcome, amusement, and many more; and it is part of a universal body language that doesn’t need any extra interpretation.

Plus a smile, with all its simplcity and beauty, can be a very important factor in many aspects of our lives:

- You fall in love with a new country you visit because its people greet you with a welcoming smile everywhere you go; other countries you just don’t like even though they might have more history, nature, entertainment and whatnot because their people don’t seem so friendly or accepting.

- You feel like buying from a certain store when the vendor welcomes you in with a smile, sometimes even if you wouldn’t intially have bought anything; and in other stores, even though they have exactly what you need or better, you decide to walk away because the vendor doesn’t look welcoming at all.

- You want to give a waiter a good tip when he serves you with a smile, even if the food turns out not that good; on the other hand, sometimes you’ll have some of the best food ever, but you won’t feel like giving the waiter a tip, even if you do, because he was grumpy.

More and more examples from our everyday life show how much a simple smile can change everything.

Forever engraved in my mind will be the smiling faces of the people of Thailand, the friendly pizza delivery boy, the welcoming supermarket vendor, the nice cashier at the bank, …etc.

It is these smiles that keep me wanting to go back, and that keep us all wanting to go back; looking at it from another view, if we break it down using business sense, a smile is one of the most effective means to generate sales and develop customer loyalty.

On top of all that, a smile is a very simple and easy thing to do, so it amazes why no one bothers to do it, it not only makes the person in front of you better, but it also makes you feel better as well, and I’m not making this up, it has been psychologically proven.

Personally, I’d like to see more smiling faces in this world; in the airports when I enter a new country, in companies, government agencies, restaurants, hotels, banks, everywhere; and I think it is up to governments to campaign about this, and even make it obligatory in certain important places like airports, hospitals, hotels…etc.

Let’s all simply smile :)

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